Delivery/Shipping Policy

At Wigs Pros, we strive to provide you with a seamless and satisfactory shopping experience. We understand the importance of timely delivery and want to ensure that your order reaches you in a secure and efficient manner. Please take a moment to familiarize yourself with our delivery and shipping policy:

Signature Delivery:
For orders valued at over $500.00, a signature may be required upon delivery to ensure the safe receipt of your purchase.

Delivery Times:
Our primary objective is to dispatch your order as quickly as possible. Processing times may vary depending on the manufacturer. Please allow 2 to 5 business days for your order to be shipped. Most orders are shipped directly from the manufacturer.

Shipment Tracking:
To keep you informed about the progress of your order, a tracking number will be provided within 2-4 business days of shipping. You can use this tracking number to monitor the status and location of your package.

Miscellaneous Shipping Fees:
If a shipment is returned to us due to an incorrect or undeliverable address, refusal upon delivery, or cancellation after the shipment has left the warehouse, a 25% restocking fee will be applied.

Shipping Delays:
Occasionally, shipping delays may occur due to holidays, natural disasters, inclement weather, or carrier delays. Please consider these factors when estimating shipping times. Keep in mind that certain holidays do not count as business days.

Route Package Protection:
Wigs Pros takes utmost care in packaging and shipping your orders. However, we are not liable for any lost, stolen, or damaged items during transit. For added peace of mind, we offer Route Package Protection as an optional service at checkout. This service ensures replacement for lost, stolen, or damaged packages for a small fee.

Expedited Shipping:
If you require expedited shipping for your purchase, we offer expedited shipping options through UPS within the United States. The cost of expedited shipping will be the responsibility of the customer. The exact cost will be displayed at checkout and may vary based on your location. Please note that expedited shipping is subject to a 2-5 business day processing time, and it does not include Saturday delivery.

Please be aware that certain hair care products are considered hazardous materials and cannot be shipped via air freight or expedited shipping.

We value your satisfaction and aim to provide exceptional customer service throughout your shopping experience. If you have any further questions or concerns regarding our delivery and shipping policy, please don't hesitate to contact our dedicated customer support team.

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