Wigspros.com aims to provide you with the lowest prices possible. Customers have come to rely on our quality products at the lowest cost available year after year. Please see below for our return policy.

Phone/Text: 214-527-7914
Email: wigspros@gmail.com

Steps To Return

We hope you love your beautiful new hair, however if you are not fully satisfied, we have a very simple return process. You have  up to 30 days to decide if you truly want to return the item; but remember, the item must be brand new, unworn, and in factory condition. Help us help you! Take a look at our return guidelines below that make the process go smoothly and helps us stay efficient!

1. Gather the item(s) - including all original packaging, ensuring all tags are attached, and locate the packing slip (or locate your order #).
2. Bring your item(s) to your local Post Office, UPS store, or FedEx store to ship back to us. We do not provide a return label. International returns must be shipped through the postal service. 
   
   Ship To:
   BC  Returns Department
   13601 Preston Rd W500
   Dallas, TX 75240
   
   
3. Upon receiving your return, we will issue a refund minus the 15% ($9 minimum) restocking fee per item. If you are exchanging the restocking fee will be waived when repurchasing. Your refund will be issued within 48 hours after inspection has been completed.
4. If you would like to notify us of your return, please complete the return form below. We will make note on your order that you will be returning.
5. Want a different color or style? Complete the return process above and place a new order at Wigspros.com.

Helpful Hints to help the process go smoothly:

• The item must be in brand new condition including the wig box and/or other packaging.
• Make sure the Wig Tags are factory attached - leave them in place while you try the wig on.
• Fibers can easily pick up odors including but not limited to food, perfume, or smoke.  Keep the item in its original box as much as possible.
• Do not alter the bangs, add spray/gel, or make other alterations until you are sure about your purchase.
• Include your packing slip which includes all the information we will need to process your return.

*Due to the nature of accessory items, they are considered final sale, and cannot be returned.

How-To Package

 *Incorrect packaging may lead to additional fees.

To begin your return, please click the button below to notify us of your return.

If you would like to talk to one of our experts about brands, styles or colors, give us a call at 214-238-2428

Our Mailing Address:

BC Returns Department

13601 Preston Rd W500
Dallas TX 75240

We want to make the return process as smooth as possible, so make sure items are in in factory condition otherwise we reserve the right to send the item back to you and charge you for the return shipping & handling at our discretion.

Cancellation Policy

We reserve the right to charge a restocking fee for items cancelled after an item has been ordered. This usually occurs after the manufacturer has pulled the item from their warehouse and boxed it up for shipping. If we can stop the order before that no fees will be applied.

Exchange Policy

Want to exchange? Complete the return process above and place a new order at namebrandwigs.com. This ensures you get the quickest service and the process stays clean on our end. 

We want you to make a purchase that you love! If you would like to get a new order started while your return is being completed, please give us a call at 214-238-2428. Our customer service is pretty great, so don't hesitate to reach out!

Refund Policy

We will process your refund within 7 to 9 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account (allow an additional 3 to 9 business days).