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Wigspros.com aims to provide you with the lowest prices possible. Customers have come to rely on our quality products at the lowest cost available year after year. Please see below for our return policy.
We hope you love your beautiful new hair, however if you are not fully satisfied, we have a very simple return process. You have up to 30 days to decide if you truly want to return the item; but remember, the item must be brand new, unworn, and in factory condition. Help us help you! Take a look at our return guidelines below that make the process go smoothly and helps us stay efficient!
Helpful Hints to help the process go smoothly:
*Due to the nature of accessory items, they are considered final sale, and cannot be returned.
*Incorrect packaging may lead to additional fees.
If you would like to talk to one of our experts about brands, styles or colors, give us a call at 214-238-2428
Our Mailing Address:
BC Returns Department
13601 Preston Rd W500
Dallas TX 75240
We want to make the return process as smooth as possible, so make sure items are in in factory condition otherwise we reserve the right to send the item back to you and charge you for the return shipping & handling at our discretion.
We reserve the right to charge a restocking fee for items cancelled after an item has been ordered. This usually occurs after the manufacturer has pulled the item from their warehouse and boxed it up for shipping. If we can stop the order before that no fees will be applied.
Want to exchange? Complete the return process above and place a new order at namebrandwigs.com. This ensures you get the quickest service and the process stays clean on our end.
We want you to make a purchase that you love! If you would like to get a new order started while your return is being completed, please give us a call at 214-238-2428. Our customer service is pretty great, so don't hesitate to reach out!
We will process your refund within 7 to 9 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account (allow an additional 3 to 9 business days).